STUDY OF GUEST SATISFACTION LEVEL IN ROOM SERVICES AT STAR HOTELS IN NORTH KARNATAKA.

Guest satisfaction is major factor in hotel industries.Guest satisfaction & guest care influence towards revenue to the propertiesat locations.The significant of development in India with regards to the technology and globalization hotel industries catering towards guest have predominantly changed and haveimpacted to the value of hotels. The challenges in current scenario are mainly focused on room services provided by the hotel, how well the staffs treat the guest, the level of satisfaction with the facilities provided in the rooms so on so for. Our survey is on room services and guest satisfaction towards those services, in 3star category hotels inNorth Karnataka. The study reveals few gaps between the hotel employees and the guest’s expectation level towards room services. The data and analysis was conducted on SPSS with chi- square being major tool for few interpretations.